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Home Care Packages (HCP) – Your Care, Your Way

TMA offers older members of the Arabic-Australian Community a tailor-made program of care designed to meet each individual’s needs.

If you’re a senior Arabic speaking wanting to continue living independently in your own home but require assistance to do so, a Home Care Package might be the answer you’re looking for.  We can provide you with the services you want to best meet your individual needs!

Levels of Packages

There are four levels of Home Care Packages available to consumers.  To receive a Home Care Package you will require an assessment conducted by a regional Age Care Assessment Service.  This determines your eligibility to receive a particular level package.  The four levels of packages are:

Level 1 – Basic Care Needs

Level 2 – Low-level Care Needs

Level 3 – Intermediate Care Needs

Level 4 – High-level Care Needs

The types of service that can be provided through a HCP are varied and may include any of the following:

  • Personal Care Assistance
  • Home Care
  • Laundry
  • Spring Cleaning
  • Shopping Assistance
  • Meals Preparation
  • Transport Assistance
  • Community Access
  • Leisure Activities
  • Gardening & Home Maintenance
  • Mobility Aids and Equipment
  • Personal Alarms
  • Clinical Services i.e. nursing, physio, podiatry, and other allied health services

TMA provides a culturally specific service which is geared towards addressing the individual needs of members of the Arabic speaking community.  Our focus is on Arabic-specific, culture, needs and ways of doing things.  The direction and use of the package is guided by each individual consumer and their primary carers in a way that respects their wishes and needs.  All care-coordinators have knowledge of the Arabic Language in order to best facilitate communication and understanding between us the provider and you the consumer.

We are always open to suggestions and ideas from consumers to how best we can maximise our services.  We welcome feedback in order to help us improve as an organisation.

A personalised care plan will be developed in partnership with you, or your representative and the Care Coordinator.  Consumer choice and flexibility are key features of a Home Care Package.  You decide what services are needed to achieve your care plan goals.

Request for a Home Care Package approval must be made through “My Aged Care”.  Contact My Aged Care on 1800 200 422 or for Arabic language call Translating and Interpreting Services (TIS) on 131 450 free of charge and ask for My Aged Care.  Eligibility for a HCP is determined by an ACAT assessment.  If you require further information please contact the HCP Manager/coordinators on  9758 1366.


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